FAQs

Please find frequently asked questions below. If you still have questions, please contact our helpdesk.

Troubleshooting (user)

Make sure you have the newest version of Stampwallet installed on your phone (ios or android). You can download it here:

Stil having issues?

  1. If you’re a first time user, please make sure you have internet so we can retrieve all stores from the database.

If you still having issues, please let us know: info@stampwallet.com

If you can’t scan a QR code this can have several reasons:

1. Not giving permissions

A user has to give permissions for Stampwallet to access the camera. This is only to scan QR code, we can’t use the camera for anything else. If the permisson is not giving the scan area remains black and the QR will not be scanned. (you can enable camera options in settings of your phone: settings > stampwallet > camera on.)

2. QR code to dark or too light

it’s possible the QR code is in a too dark place. The white and black must be visible enough to make the scan succes. If this is not possible please move the phone a bit or replace the QR code.

It’s also possible light is shining on the QR code too much so the QR code cannot be scanned. Move the phone a bit to change.

3. Wrong QR code

When you get a popup ‘this QR code does not belong to this store’, there is something wrong with the QR code. The store either has a wrong QR code or an old version. Please make sure you update the app to the latest version and make sure the store has the latest version of the QR.

Once you have a full card, you get a reward which you can redeem for a certain prize or discount at the designated store. All you have to do is click on ‘redeem’ under the rewards tab and scan the QR code or connect to the Super Beacon (only at stores who have Stampwallet PRO).

If it doesn’t work, these might be the reasons:

1. No internet enabled
Internet needs to be connected in order to redeem cards.

2. Update app
You might not have the newest version of the app downloaded. Please go to stampwallet.io/download and choose your type of smartphone. Then click on ‘update’

3. Not giving permissions

A user has to give permissions for Stampwallet to access the camera. This is only to scan QR code, we can’t use the camera for anything else. If the permisson is not giving the scan area remains black and the QR will not be scanned. (you can enable camera options in settings of your phone: settings > stampwallet > camera on.)

4. QR code to dark or too light

it’s possible the QR code is in a too dark place. The white and black must be visible enough to make the scan succes. If this is not possible please move the phone a bit or replace the QR code.

It’s also possible a light is shining on the QR code too much so the QR code cannot be scanned. Move the phone a bit to change.

5. Wrong QR code

When you get a popup ‘this QR code does not belong to this store’, there is somehting wrong with the QR code. The store either has a wrong QR code or an old version. Please make sure you update the app to the latest version and make sure the store has the latest version of the QR. Stores can download this QR under promotions in there management panel.

It’s possible something is happening to your phone (battery low, bluetooth not working, stampwallet not downloaded, internet is down), our app (server issues) or something else. Of course you still want to receive your stamp(s), so this can be a real issue for you.

Don’t worrie. Just ask the cashier to sign the back of the receipt with the number of stamps you should have received. The next time you visit take the receipt with you and claim your earned points.

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