Please find frequently asked questions below. If you still have questions, please contact our helpdesk.
Yes you can. Under your ‘Followers’ tab in your management panel, you can click the ‘save’ icon which will export a CSV file with your customers’ details.
Yes you can. Please follow these steps to create a manual transaction:
You can cancel any transaction made by going to your ‘Transactions’ tab in your management panel. Please follow these steps to revert a transaction:
A coupon is a feature within Stampwallet you can use to attract new customers or to simply promote a product or service. To create a coupon, please follow these steps
An additional advantage of coupons is that they are not only available for your own customer base, but to all Stampwallet users in your region!
A promotion is a loyalty program within Stampwallet you want to setup.
You can choose to either use the HOST feature or create ‘static’ QR codes. The host feature is found in your management panel where you can create QR codes by one click on the button. You can choose for
The advantage of the HOST feature is that there is no security risk. Every time a QR code is scanned, it disappears. Best methods to use the host feature is to have a tablet on your desk on which you run this feature.
You could also choose to create static QR codes under the ‘promotion’ tab in the management panel. These QR codes can be given a name (employee name for example) and can be printed on flyers, posters, or plastic cards. There are 4 types:
Since Stampwallet 2.0 we have added a message centre to the app. Go to our management panel, click on message centre and click the + icon. You can now send a message. The message will be placed in the message center of a user in our app.
You can sent messages filtered on promotion, gender, and age. Ideal for marketing and sales!